February 23, 2021
QNT275 Wk 4
February 23, 2021

Unit VI Essay
You are a healthcare administrator at a large metropolitan teaching hospital. Your hospital is in the middle of a crisis
involving surgical residents. In recent years, the level of operating room deaths involving surgeries that your residents have
been involved in has increased. As a result, the number of malpractice suits that have been leveled against your hospital
has also increased. This is not only reducing the hospital’s revenue, but it is also damaging the reputation of the hospital. An
internal investigation has shown that many of the surgical residents have been performing two to three surgeries back to
back after working a 24-hour shift. Your human resources department had indicated that this could be a contributing factor
in the number of operating room deaths.
Compose an essay in which you detail the following points regarding this crisis:
Identify and define the crisis type that the hospital is experiencing.
Describe the crisis management triad and how it could be utilized in this situation.
Describe how you plan to improve the performance of the surgical residents and how your plan could improve patient
care by reducing the number of operating room deaths.
Your essay should consist of at least three pages, not including your title page or reference page. Please be sure that all
sources, including your textbook, are cited and referenced properly using APA formatting. You must utilize at least two
sources for your response.


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