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understand communications roles

This Competency Assessment assesses the following outcome:

MT302M5-5: Examine the role of the communication and leadership process in relationship to employee effectiveness.

Read the scenario concerning the communication and leadership processes used related to the employees effectiveness.

Scenario (fictional):

Fameit Inc. (FI) is a manufacturing company that produces customized frames using all sorts of materials to create frames for certificates, pictures, paintings, etc., all over the world. There are 100 employees that are divided between manufacturing and sales representatives with about 20 staff assigned to managerial/administrative positions in the various departments. About two months ago, the head of production, Roger (in his position for the last 5 years), was in a meeting with several members of his staff when the following conversation occurred towards the end of the meeting:

Production manager Roger: At the end of a half-hour meeting to review the production schedule results he says: Does anyone have anything to add concerning operations today?

Production employee Jenna: Well, we are having some problems in production because some of our vendor acrylics are changing composition and are not resulting in the best quality of product when they come off the line. Someone needs to speak with our vendor right away.

Production manager Roger: Anyone else have that problem? (He waits for three seconds for any response and then continues.) Thanks everyone, I guess that wraps up this meeting. Now back to work!

After a week the production manager began to receive reports from the database system that quality control was rejecting some of the final products off the assembly line, customer complaints and returns now had gotten to the critical point, and executive management had been alerted.

The production manager had a special meeting of his department that same day and admonished the production team saying: It is your responsibility to see that these products pass quality control. If there is a problem, you are to contact me. I hold you all responsible for this lapse in reporting this problem. I will decide shortly who will be working with me to resolve this issue.

Production employee Jenna just looked at her colleagues and said: But boss, I did bring this up at the last meeting.

Production manager Roger responded: Well, if there was a problem as important as this one, you should have sent a follow-up memo to everyone. Someone will have a report submitted to their personnel file and a bad quarterly performance review as well for this oversight! Then he adjourned the meeting.

Production employee Jenna speaking to another employee after the meeting:

I absolutely should not be blamed for this; I told him there was a problem. I am going to lodge a complaint with the human resources department right away.

Checklist: Respond to the following items regarding the scenario:

Analyze the problems at this company as portrayed in the scenario.
Describe the leadership style demonstrated by the manager.
Describe the steps of the communication process that were not addressed or completed, and in what manner they were not completed or addressed.
Explain the aspects of the leadership process that were neglected by the manager.
Examine and explain how the manager could have used the communication and leadership process to (1) build a better relationship with the employees in his department and (2) make employees more effective on the job.
Submit your 23-page expository essay with additional title and reference pages in APA format and citation style to the Dropbox.
Access the assessment rubric.

Minimum Submission Requirements

Address all the checklist items and submit your original expository essay in a Word document in APA format.
Be sure to cite both in-text and reference list citations where appropriate and reference all sources. Your sources and content should follow proper APA citation style. Your paper should include an additional title page and it should be double spaced, in Times New Roman 12-point font, with correct citations, Standard English with no spelling or punctuation errors, and correct references (on last additional page.)
If work submitted for this competency assessment does not meet the minimum submission requirements, it will be returned without being scored.


Plagiarism is an act of academic dishonesty. It violates the University Honor Code, and the offense is subject to disciplinary action. You are expected to be the sole author of your work. Use of another person’s work or ideas must be accompanied by specific citations and references. Whether the action is intentional or not, it still constitutes plagiarism.


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