Is there a discrepancy between the services USPS offers and the services that its competitors offer?
October 2, 2018
What other innovation strategies were used in conjunction with this program?
October 2, 2018

Pay-for-Performance Incentives in NYC Schools

Case Study 3 From Chapter 3
Case Study: Pay-for-Performance Incentives in NYC Schools
School districts across the country adopted pay-for-performance incentives in the early 2000s in
the hopes of improving student outcomes. However, a Rand Corporation study of two hundred
New York City Schools between 2007 and 2010 found that programs offering annual bonuses to
teachers for school performances had no measurable effect on student outcomes.
You work for the New York City Department of Education and have been tasked with filing a
report on the lack of success of pay-for-performance incentives. You are expected to come up
with alternative incentives for the department to try. Prepare a response, which considers the
following questions to help you draft your response:
1. What caused the failure of these programs? How were they developed and
implemented?
2. How were the results of the programs measured? Were they measured effectively?
3. What are some other possible ways to incentivize teachers? How can these plans be
implemented? How might they be measured?
4. Who would implement these programs? Is there a need for additional staff to
implement them?
Use your textbook and at least one academic source from the Barry online library. Full
APA citations required.
PUB 407MT Summer Midterm MIDTERM
5
Case study 4 From Chapter 5
Case Study: Organizational Structures of the U.S. Department of Energy and the EPA
The U.S. Department of Energy (DOE) is organized by program, management function, and
geography. It also has a geographic substructure, but most staff people are in program units. In
contrast, the U.S. Environmental Protection Agency (EPA) is geographically based; it is divided
into ten regional offices headed by regional administrators who report directly to the national
EPA administrator in Washington.
You work as an internal consultant for the state of New York. You have been asked to analyze
the structure of two major U.S. organizations: the DOE and the EPA. Prepare a response
describing and analyzing the two organizations’ structures. This memo will be used to evaluate
the structure of state agencies. Consider the following to assist you in drafting the response:
1. Why were these organizations created? How did this affect the way they are
structured?
2. What trade-offs did each organization have to make when choosing the particular
structure, they chose?
3. What criteria could be used to evaluate an organization’s structural needs? Is there a
way to standardize the process of structuring an organization?
4. How might a state agency approach structure differently from the way a federal
agency would?
Use your textbook and at least one academic source from the Barry online library. Full
APA citations required.
PUB 407MT Summer Midterm MIDTERM
6
Case Study 5 From Chapter 6
Case Study: New York City’s 311 Call System
In 2002 Mayor Bloomberg introduced a call system to track citizens’ complaints and concerns.
The system allowed citizens to report potholes that needed to be filled, neighborhoods that
needed policing, and other issues. Citizen use of the system led the city to realize that it needed
to develop a new system of responding to complaints, because many of the reported problems
crossed the boundaries of various city departments. The system was later expanded to allow
citizens to submit concerns using the Internet and text messaging.

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